Quality First was established in 2016 with a passion for quality. We have experience in a diverse field of testing laboratories and in an array of ISO and other standards.
Transforming and empowering Laboratories and Healthcare in Africa through quality consultation, training and education.
|Excellence||- we strive towards maintaining the highest standard in all we do|
|Teamwork||- we work together with loyalty as a team to achieve the common goals of the company|
|Holistic||- we recognise that two minds work better than one; engaging with others are important to us|
|Integrity||- we conduct all our dealings honestly and fairly|
|Care||- we display kindness and concern for others in whatever we do|
|Sustainability||- we embrace sustainable best practices|
Improving turnaround time, inventory management, operational efficiency, quality practices and staff skills, and better understanding of lab costing and investment decisions will result in better patient/client experience and raise the standards of laboratory practice to world class status.
In the 21 century, laboratories ought to remain ﬂexible and ready to adapt to the ever evolving regulatory and dynamic business environment to keep with requirements of equipment and skilled staff. Unfortunately, most laboratories operate with rigid systems and structures either through historical design or budget compelling reasons. Understanding ISO requirements are key to achieving optimal service delivery within the regulatory world.
The correct structure and recording of your quality management system is crucial to successful running of your laboratory. Having the correct information in the correct sequence makes all the difference in an audit, and it can make or brake an audit outcome. From meetings structure to standard operating procedures should be effectively documented.
Internal audit programs identify best practices that can be replicated within the laboratory environment and affirm compliance with requirements. They may also identify nonconforming events. Internal auditing of work practices is an important Quality Management System tool that helps a laboratory meet regulatory, accreditation, and customer requirements. Internal Auditing training will prepare individuals to contribute as valuable and skilled internal auditors in their organizations.
Learn from the comfort of your own home. People learn and absorb information in different ways and at different speeds: e-learning courses provide a flexible and a versatile learning system that enables individual learners and organisations alike to tailor their training to fit with their specific circumstances. Furthermore, when e-learning is coupled with instructor-led training, it can bring additional dimensions and enhance the learning process overall.
Leadership Development Training has a place of great importance in today’s world as leaders are viewed
as evolved rather than born. Let us transform your managers and supervisors into leaders through a coaching and mentoring program.
In the wake of the Covid Pandemic, Quality first, like many other businesses had to re-engineer our service delivery model. To that end, we are happy to now offer virtual training.
All our courses are available through this model, with either of the following options:
The conferencing software can be used on all computers and Smartphones with microphones and cameras.
The e-learning software can be used on all computers and Smartphones. A good connection is required.
Thank you for sourcing a very knowledgeable and competent trainer for this course (Prof Tandi Matsha). It was very beneficial to have a trainer that understands the organization, the laboratory environment and the subject matter. She could relate to the tests, patients and ethical issues we face on a daily basis. Excellent interactive and facilitation skills.
First, let me thank you again for the awesome course you both presented over the last 2 days. It was fantastic. I just want to thank you both so much for listening, educating and teaching like you do. Your courses are invaluable. I will certainly be attending more, be it via NHLS or in my own private capacity.
The training course has been an eye opener, especially on Internal Auditing. I have gained worthwhile exposure through class work and practical assignment. Facilitation has been awesome, well organized!
Very informative course. It will definitely help in establishment of Risk Assessment and Management.
I have never seen my staff so excited and positive after a training session. Upon asking some staff, they were very happy with the course itself, the material and preparation of Tracey. A very well done to Quality First! Thank you.
A very informative course. Gave laboratory based personnel a more in-depth understanding of how clinical trial audit are conducted
The practical assignments and discussions were very useful
I found the course was very helpful and only regret that I have not done the course before I did my MSc on evaluation and Validation of a molecular technique (Loop-mediated-isothermal-amplification assay – on Rift Valley Fever virus). I will recommend the course for anyone that needs to validate assays and found the way Janette as well as Jaclyn presented the course was excellent
It was a wonderful period of knowledge transfer. Very insightful with many action points to be implemented back home.
Excellent delivery! Thank you so much, well done! More of these sessions should be organized.
Excellent training by the facilitator. Janette demonstrated in-depth knowledge of laboratory quality
Thank you for the wealth of knowledge that you shared with me, I have learnt so much and I am looking forward to implementing this knowledge in my work place.
Thank you for an excellent course, full of “AHA” moments! I am really excited to apply everything I’ve learnt over the past year. Janette, you are a wonderful trainer and I feel so grateful to have been given the opportunity to learn from you. Your passion for quality is contagious. You have this incredible way of simplifying concepts and presenting them in a way that is applicable to our environment. Somehow, the most complex of principles just makes perfect sense when you present it! You truly have a gift!
Firstly, I want to thank and congratulate Quality First on an excellent program. My experience with the Laboratory Management Program has been extremely positive and I would highly recommend it to many of my peers. I am so thankful for the opportunity to have attended this program as I have learned so much and have definitely become a better leader/manager and will be able to apply my acquired knowledge in the laboratory. You care so immensely for the attendees and are always willing to go out of your way to promote the well-being of the class. Thank you for your dedication and for sharing all your knowledge and experience with us.
Thank you for your interest in Quality First Business Solutions. To learn more about our service offerings and industry expertise or to have a consultant contact you directly, contact us using the methods below or complete the form.
Unit 6, Roodebloem Office Park
20 Bella Rosa Street
Tel: +27 87 808 9295